Returns Policy

We hope that you will love your order from Creed. However, if for any reason you are not satisfied or you wish to cancel your order, you may return it for a refund within 28 days of delivery so long as it is unopened and in its original re-sellable condition. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. If this is the case then we ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
We take all complaints regarding the quality of our products extremely seriously and we will need to investigate the reported fault in more detail.

In order to do this we ask that you contact us through your account using the online message centre. Please provide details of the fault and where possible attach pictures to your message where appropriate.
To return a product, please contact our Customer Services Team who will issue with a returns authorisation number.

We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

We cannot accept returns which have been used, altered or damaged. Any promotional gifts with purchase, or complimentary samples that have been received in your order, must also be returned to process a full refund.

We can only assist in refunds and exchanges for orders placed on creedfragrance.com. Items bought in-store or via an official stockist should be returned to the place of purchase for a refund or exchange.

Upon receipt, we will make a determination, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

Please do not destroy or throw away any product, even if you suspect it to be faulty, before you have spoken to our Customer Service Department. Doing so may affect any refund or replacement that you may be entitled to.
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

-If we sent you the wrong item
-If the item is damaged or faulty
-Where you are returning a substitute item which you do not want to keep

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.